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As a result of the new data regulation coming into force with affect from the 25th May 2018, please see below our updated privacy policy to include the new regulations. This allows you to be informed about the information we hold for you, how it is used and how we store this.
When you provide your information to Farah and Arif ltd trading as Essex Property Centre (Referred to as “Essex Property Centre” hereby after) or a member of our staff (known as data controllers) you are providing us with your consent for us to use this data to assist you in achieving the purpose for which you provided it to us.
We collect the information that you provide to us by email, letter, telephone conversations and electronic enquiries. Some examples of this information are:
In addition, if you visit our website (www.essexpropertycentre.co.uk) and request further information from us concerning a property, this information will be sent to us via a third party who host our website.
We will also use this information to respond to any comments or complaints you may send us. In addition, we may need to use this information concerning any legal claims, compliance, regulatory and investigative purposes as necessary.
Typical Examples of entities who we may share your data with:
We will securely hold your data for a period of up to 7 years.
The minimum period will be 12 months from the last contact we had with you in cases where no transaction or other business activity has taken place through us and you have not contacted us again to request that we continue providing our services to you during this period.
Your data is stored on our computer software database, namely Dezrez. Who have their own storage facilities that are in line with the GDPR rules and regulations. We may also store your data manually at our office addresses in secured, locked filing cabinets.
You can ask for a copy of the data that we hold for you at any stage, and this will be provided to you free of charge within a time of 30 days. Duplicate requests will be subject to an administration fee.
You have the right to object to us processing your personal data, but this is limited to some circumstances you cannot object to your data being processed if we are required to use this data to form a contract or legal requirement.
In addition, if your request would mean that personal data about another person would be compromised, we would be unable to fulfil this request. We would also be unable to delete any data that we are legally required to retain.
If at any time, you wish to ‘withdraw’ your consent for the data being held for you, you have the right to do so. However, please be advised that we may have other grounds for processing and retaining your data for other purposes which have been set out above.
If you wish to make changes to your data or you notice at any stage that the data we hold for you is incorrect or misspelt, you have a right for this to be amended within a period of 30 days after you have contacted a data controlled (member of staff) to notify us of the required change.
We may still contact you in the future if one of the following obligations apply.
This includes but is not limited to all laws relating to residential estate agency.
If we are contacted by Law Enforcement or the Government, we will respond to their enquiries as legally needed and this may hold the data that you have provided to us.
This includes all contracts our customers enter into with us, including (but not limited to) all forms of marketing agreements, the arranging of mortgages and insurance products. Some examples of where it would be necessary to process and/or share information to perform a contract would be:
Legitimate Interests - processing/sharing information for the benefit of you, us and other parties on which your transaction depends. It will not be processed or shared on this basis if it would be detrimental to you to do so.
This mainly includes providing you with additional information about services we can offer within Essex Property Centre that will help you to achieve your property goals.
Some examples of this are:
Information will only be shared by Essex Property Centre where it is in the legitimate interests of both the company and its customers or where consent has been obtained.
Some examples are:
This includes every form of data processing and/or sharing that is not included in the above sections. Where you have provided consent, you may be contacted by carefully selected and professional third parties in relation to a product or service which may be of interest to you. This may include (but is not limited to) referrals to our conveyancing panel firms operated by BTMK.
The data you provide may be used for any or all the following reasons:
As with many organizations, communications by telephone may be recorded for the purposes of monitoring and improving our customer service standards.
In the case of electronic communications, Essex Property Centre may use the information provided by customers in an existing business relationship or one that has ended within the last 12 months or one that is under negotiation. Otherwise we will contact you by post and include a method for opting out of future mailing.
We will not share your personal data outside of Essex Property Centre other than as described in this Privacy Policy or without your verbal or written consent.
If you wish for your data to be amended or wish for further information about our privacy policy and how your data is affected, please contact the office manager, Kim Kerr – kim@essexpropertycentre.co.uk or 01702 602888 (opt 2)
If we are unable to deal with your enquiry or you feel it remains unresolved, you can contact the ICO (Information Commissioners Office) for whom we are a member.
Their contact details are:
0303 123 1113
As a result of the new data regulation coming into force with effect from the 25th May 2018, please see below our updated privacy policy to include the new regulations. This allows you to be informed about the information we hold for you, how it is used and how we store this.
When you provide your information to Essex Property Centre or a member of our staff (known as data controllers) you are providing us with your consent for us to use this data. The way we use this data is set out below for you:
We will use the data that you provide to us to effectively deliver our services to you. Using your data, we will confirm your identity (including your Right to Rent in the UK), we will ask for your previous addresses for the past 5 years and we will clarify the information that you provide to us. We will contact your references via email from our data controllers to obtain information on your past rental history, your employment status, and your general conduct. We will use this information to build a complete format to enable us to be in a position to recommend you for the use of our services.
From time to time, we may also use your information to search Social Media and contact external referencing companies to enable a check to be carried out on your credit history.
We collect the information that you provide to us by email, letter, and telephone conversations. Some examples of this information are:
As part of our referencing procedure, we are required to obtain information about you from third parties. This is normally from an employer, friend, previous landlord but can be from a referencing company, social media and other estate agents.
In addition, if you visit our website (www.essexpropertycentre.co.uk) and request further information from us concerning a property, this information will be sent to us via a third party who host our website.
We obtain the data from you to enable you to make use of the services that we provide. From a tenants perspective, this is to enable us to obtain information about you which would allow us to recommend you as a tenant for one of our properties. Once you are accepted for a property, we will use some of your information to create a contract – this includes providing our services (using your personal information) with a property letting arrangement for the transfer of funds or by or to third parties communicating with you.
The information we obtain from you will initially will be used prior to a contract being arranged with you. We will also use this information to respond to any comments or complaints you may send us. In addition, we may need to use this information concerning any legal claims, compliance, regulatory and investigative purposes as necessary.
Typical Examples of entities who we may share your data with:
In the event that we are contacted by Law Enforcement or the Government, we will respond to their enquiries as legally required and this may contain the data that you have provided to us.
We will securely hold your data for a period of up to 7 years. In the event of a ‘failed’ referencing for a tenancy agreement, we will retain your information for up to 1 year.
Your data is stored on our computer software database, namely CFP. Who have their own storage facilities that are in line with the GDPR rules and regulations. We also store your data manually at our office addresses in secured, locked filing cabinets.
You can ask for a copy of the data that we hold for you at any stage, and this will be provided to you free of charge within a time period of 30 days. Duplicate requests will be subject to an administration fee.
If at any time, you wish to ‘withdraw’ your consent for the data being held for you, you have the right to do so. However, please be advised that we may have other grounds for processing and retaining your data for other purposes which have been set out above. If you wish to make changes to your data or you notice at any stage that the data we hold for you is incorrect or misspelt, you have a right for this to be amended within a period of 30 days after you have contacted a data controlled (member of staff) to notify us of the required change.
When required, your data is removed from our database systems and deleted in line with our software programs. All manual paperwork is safely bundled and transferred to a certified shredding company based in Basildon, Essex. We receive a certificate for the disposal of the documents and this is retained in our office for a maximum period of 10 years.
If you wish for your data to be amended or wish for further information about our privacy policy and how your data is affected, please contact the office manager, Kim Kerr – kim@essexpropertycentre.co.uk or 01702 602888 (opt 2)
In the event that we are unable to deal with your enquiry or you feel it remains unresolved, you can contact the ICO (Information Commissioners Office) for whom we are a member.
Their contact details are:
0303 123 1113
This website may collect anonymous data about how you use our services in order to help us improve future functionality.
Essex Property Centre use Google Analytics, which is a web analysis service provided by Google. No data that personally identifies an individual (such as a name, email address or billing information) is tracked, collected or uploaded. Essex Property Centre may collect and report on the adoption and usage of specific features, crashes and exceptions and other useful, anonymous metrics.
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